Question / réponse

"I would like to transform repetitive and laborious tasks into added value!"

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Alan Muntadas - Fondateur de Digital Salamander
Hello, can you introduce yourself and tell us about your situation?
Hello, my name is Diego. I’m 32 years old. I work in a high-tech hardware sales company. I have to perform many repetitive tasks such as answering hundreds of questions from our customers and suppliers. It takes a lot of my time because I have to fetch the answers from several different databases, formulate the answer and transmit to the people. This prevents me from moving forward on other tasks more essential to the work I do. My manager thinks you can give us a solution to our problem.
Alan Muntadas - Fondateur de Digital Salamander
We can indeed set up suitable tools to be able to move forward more quickly in your work. I can offer you to automate the management of your customers’ questions by integrating a customer support system coupled with an artificial intelligence module.
Artificial intelligence? It’s an idea, but I don’t see how it works at all. For the recurring questions, I think I understand but what about the more specific and technical questions whose answers evolve over time?
Alan Muntadas - Fondateur de Digital Salamander
This is precisely the goal of an artificial intelligence or machine learning system. The tool learns on its own using the knowledge bases at its disposal. At this point, there are several ways to envision interfacing between AI and your customers and suppliers. One can use a virtual assistant which analyzes the questions, finds the adequate answer and transmits the answers.
Thank you. My manager will be delighted with this solution. I would like to transform repetitive and laborious tasks into added value and thanks to this simplification of methods, it is possible. We’ll ask you for sure about automating other tasks. Thank you !